Privacy Policy and Terms & Conditions

PauseBox Privacy Policy

Effective Date: July 18, 2025

Last Updated: January 17, 2026

PauseBox (“we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

PauseBox is designed to function entirely offline and does not transmit or store data in the cloud. However, we may collect the following limited information in specific contexts:

Personal Information: Only if you voluntarily contact us for support (e.g., your name or email address).
Device Information: Basic diagnostic information may be collected locally on your device to enable app functionality or improve reliability.
App Usage (Local Only): Information about how often you use features of the app is stored on your device only and is not shared with us or third parties.

We do not track you, sell your data, or use analytics tools.

2. How We Use Your Information

Any information you provide is used solely to:

Respond to support inquiries
Improve functionality and reliability

3. Sharing of Information

We do not share, sell, rent, or transfer your personal data to any third parties. No information is uploaded to any server or external service.

4. Data Retention

We only retain data if you contact us. In that case, your message and email are kept only as long as needed to respond or comply with applicable laws.

5. Your Rights

You may request:

Access to or deletion of any information you’ve sent us
That we stop contacting you

To make a request, contact: support@getpausebox.com

6. Security

While PauseBox does not use cloud infrastructure, we build with best practices to protect user data stored locally on your device.

7. Changes to This Policy

We may revise this Privacy Policy in the future. Any changes will be posted on this page with a new “Last Updated” date.

8. Contact

PauseBox Snohomish, WA

support@getpausebox.com

Terms & Conditions

Effective Date: July 18, 2025

Last Updated: January 17, 2026

These Terms & Conditions (“Terms”) govern your use of the PauseBox mobile app and related hardware. By using the app or device, you agree to these Terms.

1. Acceptance of Terms

By accessing or using PauseBox, you agree to be bound by these Terms. If you do not agree, do not use the app or hardware.

2. License

PauseBox software is licensed under the Apache License 2.0. You may use, modify, and distribute the software in accordance with the terms of that license.

3. Trademarks and Branding

The name “PauseBox” and related branding are trademarks of PauseBox. You may not use these marks without permission, except as permitted for attribution under open-source licenses.

4. No Cloud or Remote Data Use

The PauseBox app does not upload or sync any user data to the cloud. All data is stored and processed locally on the user’s device.

5. Warranty Disclaimer

The PauseBox app and hardware are provided “AS IS,” without warranties of any kind, either express or implied. We make no guarantees that the app will always be free from bugs or interruptions.

6. Limitation of Liability

To the fullest extent permitted by law, PauseBox is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the app or device.

7. Termination

We may suspend or terminate access to the app at any time for violations of these Terms. You may also discontinue use at any time.

8. Modifications

We may update these Terms from time to time. Continued use of the app after such updates constitutes acceptance of the new Terms.

9. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles.

10. Shipping, handling, and International Shipments

Order Processing & Shipping

Handling Time: All orders are processed and shipped within 2 business days.
Carrier Responsibility: Shipping estimates begin once the package is in the possession of USPS. PauseBox is not liable for delivery delays caused by the carrier, weather, or other external factors. Consequently, refunds will not be issued for delays occurring after the package has departed our facility.

International Orders & Customs

Importer of Record: The recipient is responsible for ensuring the shipment complies with all local laws and regulations.
Duties & Taxes: International orders may be subject to import taxes, customs duties, and fees (such as VAT) levied by the destination country. These charges are the sole responsibility of the customer. PauseBox cannot predict or control these costs.

11. Returns and Defective Products

We stand behind our hardware. Returns are accepted for product defects only. To be eligible for a return, you must contact us within 30 days of the date the USPS tracking number indicates the package was "received." Please contact support@getpausebox.com to initiate a defect claim.

12. Contact